CUSTOMER SERVICE

Your pair of glasses has a defect on delivery or does not match your order

Don't worry! If the defect found is indeed a production defect, or if there was an error when preparing your order, we will replace your pair. To do this, please contact our Customer Service team by providing:

• Your order reference which can be found in your order confirmation email
• Photos allowing us to identify the problem

The IZIPIZI guarantee

All products sold by IZIPIZI benefit from the legal guarantee of conformity established in articles L. 217 - 4 et seq. of the French consumer code, and the guarantee against hidden defects established in articles 1641 et seq. of the French civil code.

Under no circumstances can IZIPIZI be held responsible for:

• - Defects resulting from inappropriate, incorrect use or the misuse of the product by the Customer
• - Normal wear and tear and aging of the product
• - A lack of maitenance or care
• - Negligence or accidents
• - Alteration of the product by the Customer or a third party
• - Non-compliance with the products' instruction guides that ensures they are used correctly.
• - Any manipulation of IZIPIZI products by an unauthorised person (for example for the replacement of the lenses, hinges or other repaires)

Scratches on the lenses of IZIPIZI products, as well as any defect resulting from handling by a third party, are expressly excluded from the guarantees referred to above.

This guarantee:

• - is independent of any guarantee provided by the seller and for which he/she carries sole responsibility
• - does not impact any purchaser rights against the seller, or any other compulsory legal rights the purchaser may have.

For purchases made on the www.izipizi.com website, the Customer will implement this guarantee by informing IZIPIZI of the lack of conformity or hidden defects via email by contacting our customer service team at the following address contact@izipizi.com by providing:

• - Your order reference which can be found in your order confirmation email
• - Photos allowing us to identify the problem

Why can I not exchange glasses directly in IZIPIZI stores?

Online, in-store or at one of our retailers, wherever you made your purchase, all returns need to go through our Happy Customer Service. Need help exchanging a product? Visit your nearest store where one of our sales assistants will be happy to help - and always with a smile!